Team Rubicon USA - Roll Call

Research and design with longevity

During my time at Team Rubicon (2017-2019), I redesigned Team Rubicon's volunteer management system (VMS), Roll Call. This included new information architecture, an updated signup process, and new events and training pages and content. In 2018, we underwent a rebrand and major migration from Cornerstone OnDemand to Dynamics 365.

I had minimal developer support my first two years and learned the fundamentals of HTML, CSS, and JS to create prototypes and even real pages. A fully remote role before COVID, I created and refined my process for remote user interviews and contextual inquiries that serve as the framework what I use and teach to other designers today.

In my time, event searches tripled, fully trained volunteer numbers increased by 15%, and the information architecture and many of the designs, even 8 years later, still form the foundation of the current iteration of Roll Call.

I'm really proud of my time at Team Rubicon. As an early experience designer, I covered a massive scale of design and research work that still holds up today as the standard for signing up and training nonprofit volunteers.

Roll Call (2024)

Roll Call (2019)

Roll Call (2017)

Designer by trade; researcher at the core

I love being a designer, but I am also a trained market and user experience researcher. I believe good research creates good and longlasting design.

The evolution of Team Rubicon's VMS points to that truth. Prior to COVID, I was conducting scientifically validated research surveys (with the mentorship of a PhD research professor), remote user interviews, and usability tests with volunteers. The wireframes, research, and core archetypes and needs identified during this time make up the DNA of the VMS. Core features like deployment status, volunteer leadership opportunities, and local events are still prioritized even today.