From USMC to UX

Hi! My name is Jon. I am a Senior Product Designer at Zoom, working both on the chatbot and contact center. I am a graduate of Bentley University's Human Factors & Information Design program and the University of Melbourne MBA program.

I love learning about people and designing experiences that are helpful and feel personal. Things that interest me professionally include mentoring early-career designers, leading product strategy, and creating effective product triads.

Outside of the UX world, I can be found coaching high school football, learning and playing new sports (currently ice hockey and Aussie Rules), and volunteering with my local animal shelter or library.